Question 1

How do I track my order?

Accepted Answer

After placing your order, you receive an email confirming the shipper's tracking number(s) for your shipment(s). We typically send this confirmation email within 2-3 days after you place your order. If you never received a confirmation email or deleted it, please contact us so we can provide you with the tracking information.

Question 2

Can I cancel or change my order?

Accepted Answer

If you want to change your order within the 30 minute time frame, cancel the original order and place a new one with the changes you would like to make.

Question 3

What if I'm not happy with my purchase?

Accepted Answer

We are committed to giving you excellent service and top quality products every day. If you would like to learn more about our return options, click Returns.

Question 4

How do I find my size?

Accepted Answer

It's easy to find the most accurate size information — it's on every product page. You'll find a Sizing & Size Charts link just under the color blocks. Just click and the right size chart for that item will pop up. If you are still unsure which size is right for you, please contact us and we'll be happy to help.

Question 5

Does AATB securely store my credit card information?

Accepted Answer

AATB utilize a secured third party vendor for credit card information. AATB will never have access to any credit card information or history.

Question 6

Why is the tax on my order estimated?

Accepted Answer

The actual amount of tax will be calculated based on the applicable state and local taxes at the time of shipment.

Question 7

What can be printed on the hoodies?

Accepted Answer

We can print photos, images, text, logo, etc.

Question 8

What if I have design difficulties?

Accepted Answer

Don’t worry. We have professional designers who can help you with your problems, just feel free to contact us.

Question 9

What’s the fabric type? Can it be machine washed?

Accepted Answer

This good quality fabric is made of cotton and polyester blend; machine wash is available. It’s best to turn the fabric inside out and air dry.

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FREQUENTLY ASKED QUESTIONS

Frequently asked questions